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Questions about your account, payment locations, electric and water quality, or comments about our website? Drop us a line and we'll get back to you as quickly as possible.

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Public Record Request
JEA provides access to public records and places a variety of documents online for public viewing. You can request a public record by filling out the request form.

Looking For Us?

Walk-in Care Center*

21. W. Church Street, Jacksonville, FL 32202
Monday - Friday, 7:30 a.m. - 5:30 p.m., Saturday, Closed
View Accepted Forms of Payment

Customer Care Consultant 

Residential Customer Call Center

(904) 665-6000 or (800) 683-5542
Monday - Friday, 7:00 a.m. - 7:00 p.m., Saturday, 8:00 a.m. - 12:00 p.m.

Commercial Customer Call Center

(904) 665-6250
Monday - Friday, 8:00 a.m. - 6:00 p.m., Saturday, Closed
Email Commercial Services

The Residential and Commercial Care Centers are closed on major holidays. You can still pay your bill, track your usage and more with your account.

Utility Outages

Find out about electrical outages, boil water advisories and water incidents in our service territory.

Florida Relay

Florida Relay is a service provided to residents in the State of Florida who are Deaf, Hard of Hearing, Deaf/Blind, or Speech Disabled that connects them to standard (voice) telephone users. Through the use of highly trained Operators, calls can be made 24/7, 365 days a year allowing our Florida residents who are in need of Relay services to connect and communicate with anyone at any time.

Florida Relay Services

Streetlight Outages

Help us keep your neighborhood safe. Report streetlights that are not working in less than a minute.

Report a Streetlight Outage


In the event you experience property damage caused by JEA’s operations or vehicles, please call the City of Jacksonville’s Risk Management Division at (904) 630-4925 to report your claim. It is JEA’s policy to respond to customers' claims promptly and fairly. We evaluate each claim case by case based on the information you provided and our investigation, which may involve the review of records, interview of employees or witnesses, and a technical evaluation.

Our Claims Policy

Social Media

JEA is now on social media. We're sharing daily tips, tricks, and alerts to stay safe as well as help you save money and our natural resources!

Get Connected

*JEA will pay for up to one hour in the Duval Street Garage at 33 W. Duval Street when you conduct business with us. Please bring in your garage ticket for validation.