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Advanced Technology Meters

You may have received a letter or door hanger from JEA letting you know we replaced your electric meter with the latest version of the advanced technology meter. What does this mean? As electric meters become more technologically advanced, this continues to modernize the electric grid. Its the first step toward developing a smart grid that will allow customers more control over their electric usage than ever before.  

Benefits to the New Advanced Technology Meters

  • Enable you to monitor your electricity usage on an hourly basis, helping you control your usage to save money
  • Enhance reliability by detecting outages sooner so we can restore power faster
  • Increase privacy and convenience because meters are read remotely without a technician coming onto your property
  • Offer quicker connection and disconnection service because these are performed remotely
  • Reduce costs and emissions because a truck doesn't have to come to your home
  • Upgrade your meter so it is ready to receive future services we may offer
  • Keep rates down by delaying the need to build expensive power plants as customers control their consumption of electricity

How It Works

Many smart meters in the US use radio frequency (RF) for communications* (similar to how cordless and cellular telephones and wireless-enabled laptop computers communicate), while other smart meters, particularly for electricity, communicate over electric power lines.

  1. An advanced technology meter connects your home to the electric grid with two-way communication.
  2. The meter records usage data from your home hourly and sends it to JEA over a secure wireless network.
  3. The communication alerts us when you have an outage.
  4. In the near future, it will let you know when you have used more than a preset limit that you choose, allowing you to monitor your usage online.  

How Can I See My Hourly Usage?

If you have an advanced technology meter, you will be able to easily see exactly how much electricity you use every hour.  My JEA Utility Tracker allows you to access detailed information about how your specific home uses electricity and water, and it will suggest steps that you can take to use less so you can lower your bill

Privacy and Security

The privacy and security of our customers is paramount. With the implementation of smart meters, many customers wonder about their own personal security and the reliability of the electric grid. At JEA, we are working hard to ensure that effective smart grid security is adoptable at all levels, is adaptable to current and future infrastructure needs and is appropriate to the equipment being secured.

Your information is safe-guarded on our secure wireless network. We will never sell your information or email address to a third party. Click here to read our privacy statement. To further safeguard our customers and the entire grid, we have implemented security controls in all phases of the development cycle, from the design phase through implementation, maintenance and device decommissioning. In addition, the follow security controls are in place:  

  • Developing and performing ongoing risk assessments and penetration tests in order to identify assets, vulnerabilities and threats
  • Ensuring compliance with NERC CIP standards
  • Performing objective NERC CIP and NIST risk assessment
  • Participating in network cybersecurity working groups
  • Use of software tools guarding against unauthorized access and monitoring actions within network
  • Network protocols validating origin of data messages and prevent unauthorized code
  • Cryptographic key functionality generated at endpoint
  • Secure storage medium for network keys  

*It has been proven that the level of RF emissions produced by smart meters is extremely small in comparison to the RF emissions from many other commonly used devices and far below emission standards set by the FCC, which licenses or certifies the Smart Meters. The low-power radios in the new meters operate the same as those in the meters we have used since the mid-2000s. The radio frequency (RF) given off is hundreds of times lower than the health and safety standard set by the Federal Communications Commission. The radios are idle 99 percent of the time and give off a small fraction of RF compared to many common household items like cell phones, baby monitors and wireless computers.