JEA cares about the community we live in. We are here to point the way to
bill pay solutions and utility payment assistance for families and individuals struggling financially due to a personal crisis or emergency.
Get Assistance with United Way 2-1-1
Customers seeking assistance with utility-related bills can pick up the phone for round-the-clock, 24-hours-a-day, 7-days-a-week, 365-days-a-year of agency information, resources and referrals through United Way 2-1-1. This service is made possible by the United Way of Northeast Florida who work in partnership with businesses and community organizations to help people meet basic needs.
For further information about 2-1-1, please call
(904) 632-0600. When in doubt, the first call for help is always
Find More Assistance in Your Area
City of Jacksonville
Social Services Division Emergency Assistance Program
(904) 632-6249 (904-630-CITY)
- Serve JEA customers that are Duval County residents.
- Household income must not exceed 135 percent of the federal poverty level.
Visit the City of Jacksonville website
Emergency Home Energy Assistance for the Elderly Program (EHEAP)
Apply for benefits
online or call
(904) 632-6249 (904-630-CITY)
Administered through the city of Jacksonville, EHEAP is a federally funded program that assists low-income households, with at least one person age 60 and older, when the households are experiencing a home energy emergency. A home energy emergency may result from a delinquent utility bill or receipt of a shut-off notice. Payments are for energy-related costs during two seasons running October – March and April – September. Assistance can be provided only once per season. To be eligible for EHEAP, households must have:
- A documented heating or cooling emergency,
- At least one individual age 60 or older in the home, and
- Gross household annual income equal to or less than 150 percent of the federal poverty income requirements.
Visit the EHEAP website
Military Affairs and Veterans Department (MAV)
For walk-in service times please call
MAV offers advocacy to those that serve or have served. Visit MAV at City Hall located at 117 W. Duval St., Suite 175, Jacksonville, FL 32202.
Visit the MAV website
Downtown Ecumenical Services Council (DESC)
(904) 358-7955 on Mondays beginning at 8:30am to schedule an appointment.
- Serve JEA customers in Clay, Duval and Nassau Counties.
- Appointments are given on a first-come, first-served basis.
Visit the DESC website
ElderSource Aging & Disability Help Line
(904) 391-6699 or toll-free
- Florida Relay Services 7-1-1.
- Serve JEA customers in Duval County.
- Contact the Aging & Disability Help Line to find out about assistance in Baker, Clay and St. Johns Counties.
Visit the ElderSource website
Northeast Florida Community Action Agency (NFCAA) Low-Income Home Energy Assistance Program (LIHEAP)
Appointments Required. To schedule an appointment, call Fridays beginning at 8:00 a.m.
Appointments are given on a first-come, first-served basis.
St. Johns County:
LIHEAP is a federally funded program administered locally by NFCAA that assists low-income households with immediate and emergency home energy needs. NFCAA makes direct payments to JEA when a family or individual does not have the funds and is in danger of having their electricity disconnected. As funding allows, payments are for energy-related costs during two seasons running October – March and April – September. It is not intended to pay the entire cost of home heating and cooling. LIHEAP eligibility:
- Home heating or cooling costs to JEA as energy provider.
- 60 years and over, disabled, and households with children 5 and under.
- Permanent legal resident of the United States and Florida or household members that are U.S. citizens.
- Documented proof of the above items.
- Maximum family household income equal to or less that 150 percent of the federal poverty income requirements. Household refers to those who live in the residence and are financially dependent.
Visit the NFCAA website to learn more about LIHEAP
When in doubt, the first call for help is always United Way’s