JEA employees are regularly out in local neighborhoods to work on electric or water meters, maintain power lines, fix water/sewer pipes and administer home energy programs. Occasionally, we hear reports of people posing as JEA employees. Please remember that all JEA employees carry photo identification. Ask to see it and call us to verify if you are in doubt as to whether someone works for JEA.
Beware of phony claims targeting JEA customers, including:
JEA customers who have delinquent accounts receive multiple notifications from the company over the course of several weeks prior to utility service disconnection – never just a single notification one hour before disconnection.
JEA never asks or requires customers who have delinquent accounts to purchase a prepaid debit card to avoid utility service disconnection. Customers can make payments online, by phone, by automatic bank draft, by mail or in person.
Also, it’s important to remember that JEA will not:
- Call you to ask for your bank, credit card or other financial information over the phone
- Come into your home without making arrangements ahead of time
- Solicit personal information, such as your full social security number, over the telephone, unless you initiated the contact
- Send emails threatening to close your account if you do not take the immediate action of providing personal information
- Send employees to your home offering cash refunds on deposits or electric charges. We either credit your account or mail a check to your electric service address
When you encounter suspicious activity that involves JEA's name or likeness:
- Ask to see the photo identification badge or work request number from suspicious individuals on your property who claim to be JEA employees or JEA contractors
- Contact us at
(904) 665-6000 to verify whether the individuals are truly JEA employees or JEA contractors
- Do not allow anyone into your home if you feel suspicious, unsure or confused as to why they are there
- Do not provide personal information over the phone unless you called JEA
- Ignore any suspicious claims to provide personal information such as bank account numbers, user names and passwords, credit card numbers or Social Security number
- Delete suspicious emails that require you to act immediately to verify or provide personal information. If you are unsure of a suspicious email, call
(904) 665-6000 to verify its authenticity
- Delete any emails from utilities with whom you’re not a customer
- Do not respond to suspicious emails. Responding often results in even more spam and scam attempts directed at you
- Do not trust contact information provided in suspicious emails